Support
How can we help?
Order questions, returns, warranty claims or help picking a paddle. Our team is here for all of it.
Talk to a real person
Reach us whichever way is easiest. Include your order number if you have one and we can help faster.
P.O. Box 1034
West Chicago, IL 60186
We aim to reply within 30 minutes during business hours.
Send us a message
Tell us what is going on and we will get right back to you.
QUICK ANSWERS
Before you write in
When will my order ship?
In-stock orders placed before 3pm CT ship the same business day from our Chicago warehouse. Pre-orders ship on the timeline shown on the product page. You get a tracking email as soon as your order leaves.
How do I start a return?
Email info@cpxpickleball.com with your order number within 90 days of receiving your order. Items need their original packaging, including the box and sleeve, and return shipping is paid by the customer once the return is approved. Mystery Paddle and Pro BOGO orders are final sale. The full details are in our refund policy.
How do I make a warranty claim?
If your paddle is covered by a CPX lifetime warranty, send us a message with your order number and what happened. Our team will walk you through the claim.
Do you ship internationally?
Yes. We ship to Canada, the UK, Europe, Australia and more. International rates start at $19.97 and are shown at checkout.
Can I order paddles for my club or business?
Yes. We work with clubs, teams and retailers. Tell us what you need on our wholesale page and we will put together options.