SHIPPING PROTECTION
Your order, covered all the way to you
Shipping Protection is an optional add-on at checkout. If your package is lost, stolen, or damaged on the way, we send a replacement. It also includes a prepaid return label, so return shipping is on us.
Start a claimWHAT'S COVERED
Four things that can go wrong, handled
Coverage starts the moment your order leaves our Chicago warehouse.
01 Lost in transit
Tracking stops updating or the carrier loses the box. Let us know and we send a replacement.
02 Stolen after delivery
Tracking says delivered, but the package isn't there. Let us know and we send a replacement.
03 Damaged on the way
The box shows up crushed or your gear is damaged in shipping. Send us a photo and we send a replacement.
04 Return shipping
Changed your mind within our 90-day return window? We email you a prepaid return label. Final sale items, like the Mystery Paddle and Pro BOGO, stay final sale.
FILING A CLAIM
It starts with one email
Reach out as soon as you notice a problem and we take it from there.
01 Email us your order number
Send it to info@cpxpickleball.com. If something arrived damaged, include a photo of the box and the item.
02 We check the tracking
Our team pulls up your order and the carrier's tracking to confirm what happened.
03 Your replacement ships
Once it's confirmed, we ship a replacement from Chicago. For a return, we email your prepaid label instead.
$0
Return shipping when protected
PEACE OF MIND
Add it at checkout and stop worrying about the box
The price is based on your order total, and you'll see the exact amount before you pay. If anything goes wrong between our warehouse and your door, one email gets it moving.
QUESTIONS
Shipping Protection, explained
What does Shipping Protection cover?
Packages that are lost in transit, stolen after delivery, or damaged on the way to you. It also includes a prepaid return label for eligible returns.
How much does it cost?
The price depends on your order total, and you'll see the exact amount before you pay.
Do I have to add it?
No, it's optional. Your order ships the same way with or without it.
How does the return label work?
Start a return within our 90-day window by emailing info@cpxpickleball.com. Once it's approved, we send you a prepaid label. Without Shipping Protection, return shipping is paid by the customer.
Final sale items, like the Mystery Paddle and Pro BOGO, can't be returned with or without protection.
Are pre-orders covered?
Yes. Coverage starts when your order ships, so a pre-order is protected from the day it leaves our warehouse.
Is this the same as the lifetime warranty?
No. Shipping Protection covers your package on the way to you and your return shipping. The lifetime warranty is separate and covers the paddle itself.
What if I didn't add it and something goes wrong?
Email us anyway. If an item arrives defective, damaged, or wrong, our return policy still applies and we'll make it right. Shipping Protection adds replacements for lost or stolen packages and the prepaid return label.
How do I file a claim?
Email info@cpxpickleball.com with your order number. For damage, include a photo of the box and the item. You can also call us at (224) 344-2849.